Who you need to contact depends on the nature of your enquiry. We've made a list of useful contacts below to help you out with a variety of different topics.
General enquiries
Our customer service team are happy to help with any general enquiries you may have. You can contact them in the following ways:
- By phone on 0114 2900 200. Calls are answered 9am-5pm monday to friday excluding bank holiday.
- By email
- In writing to SYHA, 43-47 Wellington Street, S1 4HF.
- In person - call into our reception at Wellington Street between 9am-5pm excluding bank holidays.
Your rent account
For any enquiries relating to your rent account you need to contact your rent management officer.
Your tenancy & community
For enquiries relating to your community which could include environmental problems, tenancy management, nuisance and ways to get involved, contact your neighbourhood officer.
Improving the services you receive
If you would like to get involved and help us improve the services you receive from SYHA contact Caroline Hubbard on 0114 2900 258 or alternatively you can send an email.
For more information about ways you can get involved you can visit our 'Getting involved' pages.
Tell us a 'praise or grumble'
If you would like to praise us or grumble about something we have done you can send us an email.
Make a complaint
If you would like to make a complaint you can do so by filling in our online form
Report or chase up a repair
You can find information about our repairs service on the repairs pages of the website.
