Improved Satisfaction with Anti-Social Behaviour!
In Quarter 4 (January – March) 2009, we began asking people who had had Anti-Social Behaviour, (ASB), complaints closed what they thought of our performance and what we could do to improve. The surveys were carried out by our Performance and Planning team, by phone and by mail and overall we had a 50% response rate.
We have assessed all the comments made and welcomed the feedback we received. We used this feedback to improve our service and this has been reflected in the satisfaction ratings we have received, for example;
You said: You felt that you were being passed around and not taken seriously
We did: We now allocate a case officer who will take the lead on each complaint from first report to completion.
You said: You wanted to be kept more informed
We did: We now review every complaint at least every 14 days and monitor this on a regular basis.
You said: Make it easier to get in contact and report your complaint initially
We did: We increased the ways you can contact us, by phone, in person, by text (text ASB to 63333), by e-mail,
