Our promises to our customers

Introduction

From the 1 April 2011 we are launching our Promises for:

1. Customer Service
3. Repairs & maintenance
5. Customer involvement & empowerment
7. Managing your neighbourhood
9. Managing anti social behaviour
11. Dealing with complaints

We have based our Promises on the things our customers have told us are most important.

Keeping our Promises will help improve our service to you and increase customer satisfaction.

We try very hard to keep our Promises. If you feel we have succeeded or that we have not kept a Promise to you please let us know.

Complete the Praise or Grumble Form or e-mail: Praise or Grumble or telephone 0114 2702 685.

We will let you know how we are doing in keeping our Promises in the Annual Report To Tenants in the autumn edition of Keeping In Touch.