We aim to provide a consistently excellent service to all our customers. However we recognise that there are times when our service fails to meet the high standards we have set.
As a result our customers could be inconvenienced which may result in us making an apology and/or a payment of compensation. If you wish to make a claim for compensation please contact us to discuss or alternatively you can fill in our online compensation form.
Compensation claims may relate to:
- Statutory compensation – Right to Repair/for Improvements/Home Loss & Disturbance
- Financial loss incurred
- Damage to personal possessions (by our staff or contractors)
- Our failure to deliver services for which a Service Charge is made Additional costs incurred following the failure of a service
- Extreme distress or extreme inconvenience
To assist us when considering your claim please provide as much detail as possible together with any receipts and/or evidence of losses incurred or damage to property (if appropriate). We will respond to your claim within 2 weeks of the date of receipt.
Our contact details:
By post - SYHA, 43-47 Wellington Street, Sheffield, S1 4HF
By phone - 0114 2900 200
By e-mail - enquiries@syha.co.uk
