Emergencies
Here are some instructions of what to do in an emergency

Fire

• Dial 999. Get everyone out and do not go back for any reason.
• Close all doors and windows
• Warn your neighbours if any of them might be in danger

If you smell gas

• Open the doors and windows to get rid of the gas
• Check to see if the gas has been left on unlit, or a pilot light has gone out
  If so turn the appliance off, and do not try to relight it until all smell of gas has been cleared from the property.
• If the leak cannot be stopped by turning off an appliance, or you are uncertain whether it has been stopped, turn the main gas supply off at the meter and phone the gas emergency service immediately - Transco 0800 111 999
• Do not turn any electrical switches on or off. Do not use door bells
• Do not smoke
• Do not use matches or naked flames

Burst or Leaking pipe

• Turn the water off at the mains
• If electrics are affected, turn off the electricity at the consumer unit
• Call our repairs service Freephone 0800 1380 380
  
• If the office is closed call Freephone 0800 1380 580

Loss of Electricity

• If neighbours are also affected, call your electricity company
• If the problem persists, call our repairs service Freephone 0800 1380 380
  if the office is closed call Freephone 0800 1380 580