If you have a repair to report, or are querying an existing repair please telephone our freephone helpline number listed below.
If you wish you can report your repairs by calling in at one of our offices, or by writing to the Property Services Section at our Sheffield Office.

Please remember; these repairs freephone numbers are for repairs only.

During office hours: Freephone 0800 138 0380
Monday to Friday, 9am-5pm

Out of office hours: Freephone 0800 138 0580
Monday to Friday, 5pm-9am, Weekends, Bank Holidays

Repair Priorities
There are 3 categories for response times on repairs listed below:

Emergency Repairs - attended to within 24 hours

• Severe roof leaks
• Burst pipes
• Blocked drains
• Blockage of your only toilet
• Loss of electrical power or light
• Loss of gas
• Loss of heating in cold weather where there is no other form of heating available
• Loss of immersion heater if this is the only source for hot water.
• Total loss of running water that is SYHA responsibility

Urgent Repairs - Attended to within 5 working days

• Partial loss of Electrical power or light
• Unsafe power, lighting or electrical fitting
• Partial loss of water or gas supply
• Loss or partial loss of space or water heating
• Blocked or leaking drains, or soil stack
• Toilet blocked or not flushing
• Blocked sink, bath or basin
• Tap which cannot be turned
• Leak from water or heating pipe, tank or cistern
• Leaking roof
• Insecure external window, door or lock
• Loose or detached banister or hand rail
• Rotten timber floor, or stair tread
• Door entry phone not working
• Extractor fan not working in a kitchen or bathroom with no other venting

Non Urgent Repairs - Attended within 28 working days

Repair items will include minor problems with toilets, baths, sinks, doors or windows sticking, plaster repairs, brickwork, and other non-urgent internal and external repairs.

Useful Numbers

Gas Escapes (Transco): 0800 111 999
If there is a gas leak call this number

Gas Supply Line: 0870 608 1524
This company can tell you which supplier provides the property you are moving into with gas

British Gas: 0845 609 1122
To arrange an account for your property in your name & to organise sending payment tokens/cards

Electricity Supply line: 0845 145 6789
This company can tell you which supplier provides the property you are moving into with electricity

East Midlands Electricity: 0345 363 363
To arrange an account for your property in your name & to organise sending payment tokens & cards

Yorkshire Electricity: 0800 590 915
To arrange for an account for your property in your name & to organise sending payment tokens & cards

Yorkshire Water: 0845 124 2429