Customer Service Standards Our Customer Service Standards explain what should you expect from our teams and services. They help us to ensure that we’re consistently offering great services that meet your needs. If you have any feedback about how well we’re meeting these standards, please let us know by emailing enquiries@syha.co.uk or calling 0800 1380 […]

Help and advice We can help you to feel safe and settled in your home – find out more about the support we can offer if you’re experiencing domestic abuse, have a vulnerability or a safeguarding concern, or are experiencing anti-social behaviour. We also offer advice on safety at home, saving money, and living more […]

Neighbourhood Officers Our Neighbourhood Officers can help you manage your tenancy and settle in your home. They also help to resolve issues in your neighbourhood, and work with customers, colleagues and partner organisations to prevent and solve problems. If you have a suggestion that could improve the appearance, safety or enjoyment of your community, you […]

Energy efficiency improvements  To meet government targets on the energy efficiency of social homes, we must ensure that all SYHA homes are at least EPC band C by 2030. We plan to improve around 100 homes each year for the next three years, and to expand the programme as we get closer to 2030. If […]

How to keep your home cool in hot weather Hotter temperatures mean that many of our homes are at risk of overheating. The impacts of overheating can lead to a range of serious health-related issues, especially for people with chronic health conditions, older people, pregnant people, and young children. It is also associated with increased […]