Praise or grumble

Finding out what you truly think about our people, homes and the way we deliver your services is really important to us. The comments (we call them a praise or grumble) you give, both positive and negative, are used every day, to:

  • Improve your services.
  • Praise people, both our staff and contractors, if they’ve gone out of their way to give you a brilliant service.
  • Resolve any grumbles you might have, and stop anyone else from having a similar negative experience.
  • Learn about (and respond to!) your requests and suggestions.

How to praise or grumble

You can complete this online praise or grumble form:

Or you can let us know about your praise or grumble by:

Feedback

Did you know that your comments really do count? Whenever we receive a praise or grumble from a customer, we really do appreciate it.  We’ve got a great track record for receiving more praises than grumbles – nearly 63% of the comments we receive are positive.