Annual Report to Customers

Our Annual Report to Customers gives you a flavour of what we’ve been up to over the past 12 months, and summarises the really detailed information you’ll find in our Value for Money Statement and Financial Statements.

This year we’ve gone for a completely different approach to our Annual Report to Customers. To make sure you can read the report wherever, and whenever you like, we’ve turned our Annual Report to Customers 2017 into a separate website.

So whether you’re using a laptop, desktop, tablet or mobile phone, you’ll be able to read the report in a format that’s specially designed for that device.

In this year’s report we’ve outlined our main achievements from the past 12 months, how we’ve been performing and some of things we’re most proud of.

To take a look at the report simply click here or head over to