Our holiday opening hours

With Christmas and New Year falling on a weekend this year, we will be closed for a few extra days over the festive period. So if you need to get in touch with us over the festive period here are our office opening hours:

  • Friday 23rd December – open 9am to 5pm
  • Christmas Eve – Saturday 24th December – closed
  • Christmas Day – Sunday 25th December – closed
  • Boxing Day – Monday 26th December – closed
  • Bank Holiday – Tuesday 27th December – closed
  • Wednesday 28th – open at 9am (8am for our repairs line)
  • Thursday 29th – open 9am to 5pm
  • Friday 30th December – open 9am to 5pm
  • New Year’s Eve – Saturday 31st December – closed
  • New Year’s Day – Sunday 1st January – closed
  • Bank Holiday – Monday 2nd January – closed
  • Tuesday 3rd January – open at 9am (8am for our repairs line)

If you have an emergency repair to report when our office is closed, you can call our emergency repairs line on 0114 2900 200 or freephone 0800 1380 380.

For non-emergencies you can also get in touch via email by emailing enquiries@syha.co.uk or for repairs email repairs@syha.co.uk and we will get back to you by the end of the next working day.

SYHA Promises for Customer Service

We are reviewing our Customer Service promises and want to know what is important to you. Do you think there is anything that needs adding? Should something be taken away?

You can view our Customer Services Promises here.

Your views are important to us so if you have something to tell us about the promises we would be grateful to hear from you.

You can contact us by email at performanceandplanning@syha.co.uk or at the telephone on 0114 2702675.