If you have any damp, mould or condensation in your home, we want to work with you to fix it.

You can let us know about any issues by getting in touch on this form, or by calling us on 0800 1380 380.

This is our process for reporting and fixing damp, mould and condensation issues.

If you have any questions or concerns about damp, mould or condensation in your home, please let us know. Our Property Services Team will visit your home to check for any issues that are causing the problems. We can also discuss how you’re already managing moisture levels in your home, if you’re facing any difficulties, and share information about other small changes you may be able to make.

Step one: Alert

Step two: Home Assessment

Step three: Review



  • If you have a damp, mould and/or condensation issue in your home, let us know on 0800 1380 380 or repairs@syha.co.uk
  • We’ll ask you questions about the issue, and it will be categorised as an emergency, urgent or routine repair
  • We will then consider what action we need to take to make sure that your home is safe, and we’ll get in touch to update you on what works may need to be completed.

Home assessment

  • We will also carry out an inspection, and work with you to complete a home assessment to determine the possible cause of the issue(s)
  • We will talk to you about what we have found, and agree on the next steps
  • Any works will be booked in, and we’ll update you on when they’ll be completed.


  • We’ll contact you to confirm that the works have been carried out
  • We’ll also make sure they have been effective, and book in further repairs or improvements if needed
  • After six months, we’ll review your case again to confirm the damp, mould and/or condensation issue(s) has been fully resolved.

What is damp, mould and condensation?

In this video, Shelley, our Head of Maintenance, shares more about the difference between damp, mould and condensation, what causes these issues, and how they can be fixed and prevented from happening again.

If you have damp, you will be able to see damp patches, or discolouration, on your walls. You may also be able to see the problems causing the damp – for example, a broken pipe. Damp can be caused by:

  • Leaking or broken pipes and gutters
  • Cracks or gaps around windows and doors
  • Issues with external render or brickwork
  • A faulty (or lack of) damp course in the walls.

Condensation is the most common form of dampness, and happens when moisture comes into contact with a colder surface (like a wall or a window). It can cause peeling wallpaper, damp patches on walls, and mould growth. Condensation can be prevented by keeping your home warm and ventilated.

This video from Rotherham Metropolitan Borough Council shares more about preventing mould in your home.

We understand that the increase in the cost of living, and rising fuel bills, means that keeping your home warm can be difficult.

If you’re struggling or would like some advice, please get in touch – we are here to help.

Here are the details of other organisations that can offer information and support.