If you have any damp, mould or condensation in your home, we want to work with you to fix it.

You can let us know about any issues by getting in touch on this form, or by calling us on 0800 1380 380.

This is our process for reporting and fixing damp, mould and condensation issues.

If you have any questions or concerns about damp, mould or condensation in your home, please let us know. Our Property Services Team will visit your home to check for any issues that are causing the problems. We can also discuss how you’re already managing moisture levels in your home, if you’re facing any difficulties, and share information about other small changes you may be able to make.

Step one: Alert

  • If you have a damp, mould and/or condensation issue in your home, let us know on 0800 1380 380 or repairs@syha.co.uk
  • We’ll ask you questions about the issue, and it will be categorised as an emergency, urgent or routine repair
  • We will then consider what action we need to take to make sure that your home is safe, and we’ll get in touch to update you on what works may need to be completed.

Step two: Home assessment

  • We will also carry out an inspection, and work with you to complete a home assessment to determine the possible cause of the issue(s)
  • We will talk to you about what we have found, and agree on the next steps
  • Any works will be booked in, and we’ll update you on when they’ll be completed.

Step three: Review

  • We’ll contact you to confirm that the works have been carried out
  • We’ll also make sure they have been effective, and book in further repairs or improvements if needed
  • After six months, we’ll review your case again to confirm the damp, mould and/or condensation issue(s) has been fully resolved.

This handbook contains useful advice from the Energy Saving Trust about how to…

  • keep your home healthy
  • identify and prevent damp, mould and condensation
  • let us know if you have any problems.

It’s also available in Polish and Romanian. Additional translated versions will be available soon.

Download the handbook

What is damp, mould and condensation?

In this video, Shelley, our Head of Maintenance, shares more about the difference between damp, mould and condensation, what causes these issues, and how they can be fixed and prevented from happening again.

This video from Rotherham Metropolitan Borough Council shares more about preventing mould in your home.

We understand that the increase in the cost of living, and rising fuel bills, means that keeping your home warm can be difficult.

If you’re struggling or would like some advice, please get in touch – we are here to help.

Here are the details of other organisations that can offer information and support.