You can let us know about any issues by getting in touch on this form, or by calling us on 0800 1380 380.
If you have any questions or concerns about damp, mould or condensation in your home, please let us know. Our Property Services Team will visit your home to check for any issues that are causing the problems. We can also discuss how you’re already managing moisture levels in your home, if you’re facing any difficulties, and share information about other small changes you may be able to make.
Step one: Alert
Step two: Home Assessment
Step three: Review
Alert
Home assessment
Review
In this video, Shelley, our Head of Maintenance, shares more about the difference between damp, mould and condensation, what causes these issues, and how they can be fixed and prevented from happening again.
If you have damp, you will be able to see damp patches, or discolouration, on your walls. You may also be able to see the problems causing the damp – for example, a broken pipe. Damp can be caused by:
Condensation is the most common form of dampness, and happens when moisture comes into contact with a colder surface (like a wall or a window). It can cause peeling wallpaper, damp patches on walls, and mould growth. Condensation can be prevented by keeping your home warm and ventilated.
This video from Rotherham Metropolitan Borough Council shares more about preventing mould in your home.
If you’re struggling or would like some advice, please get in touch – we are here to help.
Here are the details of other organisations that can offer information and support.