As part of your tenancy with us, there are repair jobs that we’re responsible for. These are usually any big problems where you’ll need a trade professional to carry out the work.
Our aim is to repair where we can, but sometimes we may have to order in materials for the fault to be fixed. We will always make sure that you are safe and, in the case of a loss of heating, our contractors have portable heaters which are yours until we fix the problem.
There are some smaller repair jobs that aren’t covered in your tenancy that you are responsible for.
Phoning 0114 2900 200 or 0800 1380 380
Sending an email to firstname.lastname@example.org
Our Customer Connect team are on hand Monday to Friday, between 8am and 5pm. You can get in touch with them by calling 0800 1380 380 or 0114 2900 200.
If you think you might have a gas or carbon monoxide leak, you should contact National Grid on 0800 111 999.
If you have an emergency (like loss of power or water, or an uncontainable water leak) outside of our office hours (after 5pm Monday to Friday, and over weekends and Bank Holidays) you can still contact us by calling 0800 1380 380 or 0114 2900 200. Your call will be connected to our out of hours team.
If your emergency is related to your gas central heating, boiler or gas fire, please press 2 or dial 0115 957 4083 and you will be connected directly to our gas contractor, J Tomlinson.