a repair

As part of your tenancy with us, there are repair jobs that we’re responsible for. These are usually any big problems where you’ll need a trade professional to carry out the work.

Our aim is to repair where we can, but sometimes we may have to order in materials for the fault to be fixed. We will always make sure that you are safe and, in the case of a loss of heating, our contractors have portable heaters which are yours until we fix the problem.


There are some smaller repair jobs that aren’t covered in your tenancy that you are responsible for.

More about who’s responsible for different repairs, and about repairs to Boundary Walls and Fencing.

How to book a repair

If you need to book a repair, you can fill in a repair form online.

Alternatively, you can get in touch with us by:

Phoning 0800 1380 380 or 0114 2900 200

Sending an email to
(non-emergencies only)


Sharing your feedback

After your repair has been completed, we’ll be in touch to ask about your experience.  This information helps us to continually make improvements. Your recent feedback has told us that you would like us to:

  • Make repairs booking easier, and reduce waiting times
  • Provide better updates on the progress of your repair.

We are currently developing a range of digital solutions, both internally and externally, to improve our repairs and maintenance service offer – and we’re focusing on making repairs easier to book and on keeping you updated on what’s happening with your request. We will share more information when new services become available.

Opening hours

Our Customer Connect team are on hand Monday to Friday, between 8am and 5pm. You can get in touch with them by calling 0800 1380 380 or 0114 2900 200.

Emergency contacts

If you think you might have a gas or carbon monoxide leak, you should contact National Grid on 0800 111 999.

If you have an emergency (like loss of power or water, or an uncontainable water leak) outside of our office hours (after 5pm Monday to Friday, and over weekends and Bank Holidays) you can still contact us by calling 0800 1380 380 or 0114 2900 200. Your call will be connected to our out of hours team.

If your emergency is related to your gas central heating, boiler or gas fire, please press 2 or dial 0115 957 4083 and you will be connected directly to our gas contractor, J Tomlinson.