Improving homes
We want to give all our customers a home that feels safe and secure, and that they feel proud to live in. Every year we invest in our homes by updating kitchens, and replacing bathrooms, boilers, windows and doors.
Kitchens
We update the kitchens in all of our homes every 20 to 25 years. Our customers get to choose their worktops, flooring, wall tiles, and kitchen unit doors, and we’ll make sure the kitchen is designed to meet your needs.
Our kitchen upgrades are carried out by our contractor J Tomlinson as well as our own Home Maintenance Team. If we’re upgrading your kitchen, we’ll get in touch about 28 days before the start of the works to arrange a suitable time for you.
Bathrooms
All of the bathroom suites in our homes are replaced every 30 to 35 years. When we replace a bathroom, we give customers the choice of floor coverings and wall tiles.
All of our bathroom works are done by our contractor J Tomlinson as well as our own Home Maintenance Team. If we’re upgrading your bathroom, we’ll get in touch about 28 days before the start of the works to arrange the best time to come round.
Central heating
Every 15 to 20 years we replace the boilers in all of our homes to make sure our homes are warm and energy efficient. Our contractor Ashley & McDonough carries out all our boiler replacements.
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97% of everyone who had their kitchen replaced in 2020-2021 were satisfied with the results.
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93% of our customers were satisfied with their window and door replacements we carried out in 2020-2021.
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In 2020-2021 an average of 90% of our customers who had their central heating replaced were satisfied.
Windows and doors
We replace all of the windows and doors on our homes every 25 to 30 years. Our customers get to choose the colour and style for their front and back door, and the choice of colour for their windows. All of these works are carried out by our partner contractor Burngreave Building Company.
If we’re replacing your windows and doors, we’ll get in touch at least 28 days before to arrange a time and date that best suits you.
If you’d like to find out more about our planned works, or to check if your home is due to have some work carried out, call us on 0114 2900 200 and speak to a member of our Property Services team.
