The Housing Ombudsman has published their new Complaint Handling Code. We are completing a self-assessment against the code and will share this as soon as possible.

The self-assessment helps us to ensure that we are responding to complaints effectively and fairly, and it is shared with our customers, teams, and the Housing Ombudsman. We also regularly share how we’ve used learning from complaints to make improvements to our services.

You can make a complaint, and find out more about our complaints process, on our website. The Housing Ombudsman’s website has information about how landlords are expected to handle complaints, and other useful information and resources.