Our next Housing Services Director

We are delighted to inform you that our next Housing Services Director will be Gareth Parkin. He will start his new role in mid-February, and will work alongside Sharron Dyett until she retires at the end of March. Gareth has worked for South Yorkshire Housing Association since 2005 in a variety of roles. He is currently working in the LiveWell team as an Area Lead, and has led on several key LiveWell projects, including Age Better in Sheffield, Housing First and, most recently, the establishment of the innovative Social Impact Bond.

Tony Stacey said of the appointment: “I rang our Chair, Ian Cole, to give him the good news that Gareth had accepted, and he summed it up for me when he said. “Great appointment!” It’s been a while since we recruited an internal candidate to the Directors Team. I am really looking forward to working with Gareth; he is highly respected as a leader, and I know that he will ensure that our customers continue to receive a great service.”

Gareth said: “I am delighted to be joining our Directors Team. Like all housing associations, South Yorkshire Housing Association has real challenges ahead, including the switch to digital, retrofitting the existing stock and ensuring our customers are safe. Simon, Shelley, Caroline and their teams are all doing a fantastic job, and I look forward to working with them. Sharron’s boots will be big ones to fill. I can’t wait to start!”

Congratulations, Gareth!

South Yorkshire Housing Association Invest in New Boiler Installation Programme for Residents’ Homes

South Yorkshire Housing Association Invest in New Boiler Installation Programme for Residents’ Homes

South Yorkshire Housing Association has contracted Ashley & McDonough Ltd to undertake a programme of installations of gas fired central heating systems in the Association’s homes. The contract will commence in July 2019.

Shelley Naylor, Head of Maintenance, South Yorkshire Housing Association commented: “It is important that we continually invest in our homes, and provide reliable and updated central heating systems for our resident’s comfort and safety. I am pleased that we have appointed Ashley & McDonough as our boiler installs partner, and we look forward to working together with the team to provide an excellent service to our residents.”

Darren Cunningham, Chairman of Ashley & McDonough said “We are delighted to have been asked by the South Yorkshire Housing Team to install boilers in resident’s homes.  We take pride in our work, and every installation will be quality driven. In the eyes of SYHA Customers, we represent the Association, and we take this responsibility seriously. We will seek to continually deliver a great experience, and put the customer at the heart of everything we do.”



South Yorkshire Housing Association placed 48 on Best Companies to work for in Yorkshire

South Yorkshire Housing Association has been named one of Yorkshire’s Best Companies to work for in 2019. Not only did they place 48th on the 75-strong list but they are the only housing association represented.

The list recognises organisations that are leading the field in creating engaging and exciting workplaces and, the research complied by Best Companies has found the more highly engaged an organisation is, the happier the people are.

Formed in 1972, South Yorkshire Housing Association has over 6,000 properties across South Yorkshire and employs 630 staff.

The good news doesn’t stop there, as South Yorkshire Housing Association also placed 54th on The Sunday Times Best 100 Companies (Not-For-Profit) To Work For and 16th on 24housing’s Top 25 Housing Associations to work for list.

These lists represent organisations with the highest Best Companies Index scores and are created based on detailed feedback from staff at every organisation surveyed. The survey asks staff for an honest assessment on a range of topics, from what they think about leadership, managers and their team, to rating their wellbeing, personal growth opportunities and how engaged they feel.

This is the fourth time the organisation has been recognised for developing, managing and encouraging staff’s personal growth, improving their customer service and being at the forefront of innovative changes surrounding sustainability.

The key message that’s been highlighted in each listing was that South Yorkshire Housing Association still fulfils its original purpose of providing homes to those most in need.

Tony Stacey, Chief Executive at South Yorkshire Housing Association, said: “I am delighted that we continue to do so well on staff engagement. Over the last year I have been really struck by both the high number of excellent people who just want to come and work for us, and the numbers of people who return to work with us once again.”

Tony Stacey added: “This strengthens our belief that our people see SYHA as a friendly place, driven by strong values and are empowered to do the best work of their lives. I would like to thank each and every one of them for making us one of the best places to work in the country.”


For any media enquiries information or images please contact Hannah Sanders, Marketing and Communicators Co-ordinator, South Yorkshire Housing Association.

Telephone: 0114 2908 353            Email: h.sanders@syha.co.uk

New housing system upgrade

We are currently upgrading to a new housing system.

From 24th January at 12 noon we will no longer be able to load any repairs or make any appointments until the new system is live on 29th January.

If you have an emergency repair please call us.  If you have any non-emergency repairs you can contact us before 11.30am on 24th January or call back on or after 30th January.

Call for artist submissions for public art project at Slingsby Place

South Yorkshire Housing Association is seeking to commission a local artist skilled in using art to facilitate engagement and participation to work with our residents at Slingsby Place (Sheffield), South Yorkshire Housing Association and Green Estate to deliver a public art project.

Submission deadline: 3pm on 11th February 2018.

Please see brief for further information and details of how to apply by clicking the following link: Slingsby Place Public Art Artist Brief FINAL 1doc

Sheffield-based housing association social prescribing service hailed as health solution in Government’s new Loneliness Strategy

South Yorkshire Housing Association (SYHA) joined the Minister for Loneliness, Tracey Crouch at the launch of the Government’s first ever loneliness strategy this week. The association were invited after their   has been featured as a solution for improving health, which is set to be accessible across the nation by 2023.

Social prescribing enables GPs to offer non-medical treatments to people who are experiencing loneliness and isolation. Individuals are linked with a social prescribing advisor who helps them to connect with groups and organisations in their communities.

SYHA has seen remarkable  improvements in their customers’ health and well-being across Doncaster and Barnsley as a result of social prescribing, with 81% of customers feeling more confident in managing their health, 68% of customers reducing their GP visits, and money saved for the NHS.

Joe Hall, Service Manager at SYHA said “The launch event with Tracey Crouch  was extremely moving, with so much passion to tackle loneliness across the country. We’ve seen first-hand how powerful social prescribing can be to help reduce loneliness and isolation, and our experiences have shown how important meaningful connections are for everyone’s health and well-being.

Thank you to the team for involving us in the strategy, we hope it will support us to continue to deliver social prescribing across our communities.”

Lisa, a social prescribing customer in Barnsley said “The advisors have offered me practical and emotional support throughout, and their encouragement has been incredible.”

SYHA also delivers the six year Big Lottery funded project  , which reduces loneliness and isolation for those aged 50 and over. In the past three years the project has worked in partnership with volunteers and a number of organisations across the city including Sheffield Mind, SOAR Community and Ignite Imaginations to support over 2,500 older people.

Ruth Hawke, Programme Delivery Manager for Age Better in Sheffield said, “We are so pleased that Government have released a comprehensive strategy which combines a number of solutions to tackle loneliness. We know the impact that loneliness has on health, and it’s encouraging to see a significant commitment from government to work together with organisations across the country.”

Age Better in Sheffield will shortly be announcing a number of new projects for people aged 50 and over to get involved with. You can find out more by emailing agebettersheff@syha.co.uk, or calling Joanne on 0114 2900 294.


Opening hours over Christmas and New Year

We’ll be taking a couple of days off over Christmas to enjoy the festivities.

When our office is closed, Liberty Gas take calls directly from our customers and respond to emergency gas repairs.

All emergency calls relating to gas central heating boilers or gas fires should be reported by calling 033 0333 5789

All other emergency repairs should be reported by calling 0800 1380 380 or 0114 2900 200 (press 1).

Our Wellington Street office opening hours for the next couple of weeks are:

  • Friday 22nd December – office will close at 5pm
  • Monday 25th December – closed
  • Tuesday 26th December – closed
  • Wednesday 27th December – open as normal
  • Thursday 28th December – open as normal
  • Friday 29th December – office will close at 5pm
  • Monday 1st January – closed
  • Tuesday 2nd January – reopen as normal

Annual Report to Customers launches

Our Annual Report to Customers for 2017 is now available to read online.

This year we’ve turned the Annual Report to Customers into a separate website, which means that you can view the full report on any device, wherever and whenever you want.

The report gives you a summary of what we’ve been up to over the past year, using information from our more detailed Financial Statement and Value for Money Statement.

You can read the Annual Report to Customers for 2017 by clicking here or by visiting annualreport2017.syha.co.uk (you don’t need to add ‘www.’ before it).

We’re recruiting a Customer Connections Apprentice!

Are you or a family member aged between 16 and 24? Looking for paid work? Then we’ve got an exciting opportunity for you!
We’re recruiting a Customer Connection Apprentice to work at our Wellington Street office in Sheffield. As a Customer Connection Apprentice you’ll work closely with our Customer Services team, helping customers with their enquiries and solve problems. You’ll also work with our Engagement Officer to help customers get involved in the work we do.
We’d love to recruit a young person that lives in one of our homes, so if you know someone who’d be interested please let them know about the role.
To find out more about the role please take a look at the job description and personal specification.
If you’d like to find out more give us a call on 0114 2908356 or email j.smith@syha.co.uk.