Requesting compensation 

We aim to get it right – first time and every time. When we don’t get it right, we may need to apologise and offer compensation. Compensation may not be the only way we put a situation right, but in some circumstances is it the most appropriate way for us to recognise and mend what has happened.   

Our compensation policy details what we may pay compensation for. Download our compensation policy.

If you feel you are entitled to compensation, you can use this form to request it. To help us respond to your request, please provide as much detail as possible. We will acknowledge that we have received your request, and aim to give you a response in 10 working days. 


    If yes, you will need to provide proof of the costs. Please attach any photos you have of bills or receipts. (Files must be less than 5MB each.)