Customer opportunities
We’re passionate about working with our customers to improve the homes they live in and the services they access.
We offer a range of flexible opportunities for you to get involved in. This can be online or in-person, and could involve surveys, interviews, focus groups, informal chats or joining our independent customer-led scrutiny panel. We are keen to hear your voice, however you want to do it.
If you are a customer and would like to be more involved in shaping our services, please complete this short form or email Joanne at j.szurko@syha.co.uk
Join our Scrutiny Panel
Our Scrutiny Panel is a group of customer volunteers who meet regularly online to explore and improve different areas of our organisation.
They work with us to give us valuable insights, offer recommendations, and challenge the way things are done.
Benefits of being part of the Scrutiny Panel include…
- It’s a great opportunity to meet new people – as well as meeting regularly we also host a thankyou meal twice a year
- We offer rewards for completing scrutiny exercises
- You can access support and training opportunities, and we can loan you a laptop or tablet, too.
The panel’s most recent exercise was to look at the current standard of our empty homes (voids) when re-let. 100 customers were surveyed and the panel worked with Maintenance and Lettings teams to make recommendations for improvements. The report and action plan is below.
The panel previously did a piece of work on service charges. More on this work can be seen here and in the documents below.
Our Customer Scrutiny Panel’s work
The panel produces a report about the area they have scrutinised, this is shared with the Head of Service, who produces an action plan based on the recommendations in the report. The panel will also monitor the progress of previous exercises.
You can take a look at previous reports and action plans here:
Members of our Customer Scrutiny Panel talk about their role.
If you have any ideas for what the Scrutiny Panel should be looking at, you can tell us by filling in this short form or by contacting Joanne at j.szurko@syha.co.uk
