Customer opportunities


We’re passionate about working with our customers to improve the homes they live in and the services they access.

We offer a range of flexible opportunities for you to get involved in. This can be online or in-person, and could involve surveys, interviews, focus groups, informal chats or joining our independent customer-led scrutiny panel. We are keen to hear your voice, however you want to do it.

If you are a customer and would like to be more involved in shaping our services, please complete this short form or email Joanne at

Join our Scrutiny Panel

Our Scrutiny Panel is a group of customer volunteers who meet regularly online to explore and improve different areas of our organisation.

They work with us to give us valuable insights, offer recommendations, and challenge the way things are done.

Benefits of being part of the Scrutiny Panel include…

  • It’s a great opportunity to meet new people – as well as meeting regularly we also host a thankyou meal twice a year
  • We offer rewards for completing scrutiny exercises
  • You can access support and training opportunities, and we can loan you a laptop or tablet, too.
Members of the Customer Scrutiny Panel

The panel’s most recent exercise was to look at our service charges. The panel surveyed customers and worked with Landlord Services team to make recommendations for improvements.

Read more about the work of our panel on service charges here.

Members of our Customer Scrutiny Panel talk about their role.

“I didn’t know where I was going in my career, and I didn’t know what skills I had. It’s been a big confidence builder – I’ve come a long way!”

Scrutiny Panel Member

“I want to use my spare time to help people and use my ideas to do something about the issues people are facing. It’s my contribution to life.”

Scrutiny Panel Member

If you have any ideas for what the Scrutiny Panel should be looking, you can tell us by filling in this short form or by contacting Joanne at