Over2You

We believe that everyone has the right to expect excellent care and service from health and social care services.

Over2You aims to raise the aspirations of what people expect from health and care providers and give customers a real voice in driving up the quality of the services they access.

Working across Sheffield, Rotherham and Barnsley we’re working alongside customers to gather their feedback and experiences to help shape the future of local services.

We’re recruiting volunteers to work in partnership with local services, like GPs and hospitals, to help them gain a fresh, in-depth insight into what their customers think about the service they received. You’ll act as a critical friend to these organisations and provide detailed feedback which will help them make lasting changes.

A bit more about what we do

Over 2 our volunteers

Our volunteers have already started to make real changes to local health and care services – take a look at Stephen and Nicola’s stories below for a taster of the work we do.

I volunteer as an information session leader and help plan sessions. With support from the Over2You team I travel to different services and speak to groups about what great quality care looks like to them. We also talk about what to do if they think their care is not as good as it should be. I have in situations myself when I have wanted to change something about my care, so I know how important it is that we understand how to do it.” Stephen

I have lived in lots of different supported houses and now get support in the community. I volunteer as a Quality Researcher so I can lend a hand to other people like me. We talk about their health and the services they use and I find out what they really want from it. I think people trust me because they know I am in exactly the same boat as they are. They know I won’t judge them and I’ll understand.” Nicola

How to get involved

Volunteers

If you access local health or social care services regularly, or you are a carer for a person who does, we’d love you to get involved in Over2You. We’ll help you find a role that fits best with your skills and make sure you get all the training you need to feel comfortable in the role.

We also have volunteer mentor roles for professionals who already work in health and social services.

Providers and commissioners

The feedback gathered from Over2You volunteers is invaluable to commissioners and service providers. If you are interested in seeing what Over2You volunteers can tell you about your service please get in touch with us. Our detailed Quality Insight reports ensure that together we can help improve your customer’s experience of using your service.

Get in touch

If you are interested in getting involved in Over2You we’d love to hear from you. You can get in touch with using any of the contact details listed below – for now it’s Over2You!

Telephone: 0114 2702648
Email: Over2You@syha.co.uk
Website: www.over2you.org.uk
Twitter: @Over_2You