Estate and Neighbourhood Management Policy Download Estate and Neighbourhood Management Policy [PDF, 8 pages] Policy Statement SYHA works with customers to deliver homes, services and neighbourhoods our local communities want. Having a clean, safe and well-maintained environment in which to live is important to our customers and we recognise that the appearance of an estate […]
Looking after estates and neighbourhoods A clean, safe and well-maintained home and neighbourhood is important and creates a positive environment to live in. This page explains how we manage our estates and neighbourhoods, including gardening and trees, cleaning, fire safety, fly tipping, parking and CCTV. For more information, please read our policy or get in touch […]
Lettings and Allocations Policy Download Lettings and Allocations Policy [PDF, 41 pages] Contents Aims and objectives Key principles Looking for a new home with SYHA Allocation of properties Specific housing need Urgent and beneficial need Suspending applications Allocations Tenancies Property succession Mutual exchanges Reviews and appeals Management lettings Energy efficiency Equality impact assessment 1. Aims […]
Domestic abuse If you are experiencing domestic abuse, or worried about members of your household, family or friends, then we are here to help. We can also support people who have been abusive and want to change their behaviour. You can tell us you’re experiencing domestic abuse by: Phoning 0114 2900 200 or 0800 1380 […]
Get involved We are looking for South Yorkshire Housing Association customers to shape our services, gain new skills, and be rewarded for it! We are passionate about working with our customers to improve the homes they live in and the services they access, and have a range of flexible opportunities available. We are looking for […]
Supporting vulnerable customers Vulnerability can affect anyone at any time—and we’re committed to providing you with the right support when it’s needed. Our Vulnerability Policy is for all SYHA customers, whether you live in a SYHA home or not. Vulnerability Policy We recognise that you are the expert in your own circumstances. If you, or someone […]
SYHA Anti-Social Behaviour and Harassment Policy Download Anti-social Behaviour Policy [PDF, 13 pages] Policy Statement This policy sets out SYHA’s approach to tackling Anti-Social Behaviour (ASB) and harassment including hate crime. We understand that ASB can have a significant impact on our customers and the communities in which they live. We are committed to preventing […]
Our strategy 2025-2027 The priorities in our strategy will ensure we’re providing good-quality, well-maintained homes, and support for people to settle and live well in their community. Our four strategic themes are Homes, Customers, Governance and Performance. It guides our work, priorities and decisions, and has been shaped by South Yorkshire Housing Association customers, employees […]
