Customer groups Our customers are involved in every area of South Yorkshire Housing Association; they sit on the Board of Directors, co-produce our services, scrutinise the work we do and tell us when we’re getting it right, and more importantly, when we’re getting it wrong. There are also plenty of informal ways to get involved, […]
Arts and culture The power of arts and culture led to the foundation of our organisation, after our founder John Belcher saw the groundbreaking film Cathy Come Home. Arts and culture also have a huge impact on our happiness – that’s why providing opportunities for our customers to learn, grow and flourish is as important […]
Partner with us Our approach to designing and delivering services enables us to offer opportunities and support that are diverse, inclusive, and that bring together everyone’s strengths. We work in partnership with organisations across South Yorkshire to deliver many of our services and projects. Working with our wonderful partners provides opportunities to share resources, expertise […]
Improving homes We want to give all our customers a home that feels safe and secure, and that they feel proud to live in. Every year we invest in our homes by updating kitchens, and replacing bathrooms, boilers, windows and doors. Kitchens We update the kitchens in all of our homes every 20 to 25 […]
Sustainability We take our responsibility to our customers and communities seriously, doing our bit to protect and improve the environment. Helping to tackle the climate crisis is one of the key priorities in our strategic plan. For our customers to settle at home, live well and realise their potential, we believe it is important to […]
Domestic abuse If you are experiencing domestic abuse, or worried about members of your household, family or friends, then we are here to help. We can also support people who have been abusive and want to change their behaviour. You can tell us you’re experiencing domestic abuse by: Phoning 0114 2900 200 or 0800 1380 […]
Domestic Abuse and Violence Against Women and Girls Policy Introduction to the Policy 1.1 This policy outlines our approach to dealing with Domestic Abuse and Violence Against Women and Girls (VAWG) 1.2 This policy aims to ensure that SYHA support customers experiencing Domestic Abuse in a consistent, safe and sympathetic way. 1.3 SYHA […]
Supporting vulnerable customers Vulnerability can affect anyone at any time—and we’re committed to providing you with the right support when it’s needed. We recognise that you are the expert in your own circumstances. If you, or someone in your household, are experiencing any form of vulnerability (this could be related to health, age, financial situation, […]
Join our Scrutiny Panel Our Scrutiny Panel is a group of customer volunteers who meet regularly online to explore and improve different areas of our organisation. They work with us to give us valuable insights, offer recommendations, and challenge the way things are done. Benefits of being part of the Scrutiny Panel include… It’s a […]
