Frequently asked questions What is anti-social behaviour? The Anti-Social Behaviour, Crime and Policing Act 2014, defines anti-social behaviour as: Conduct that has caused or is likely to cause, harassment, alarm or distress to any person Conduct that is capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential […]

Vulnerability policy Download Vulnerability Policy [PDF, 12 pages] Introduction to the Policy 1.1 This policy outlines how we will support SYHA customers, tenants and their household if they have vulnerable needs. 1.2 It also outlines what we see as a ‘reasonable adjustment’ e.g. quicker response times for repairs and in what circumstances we will make […]

Pests and infestations We want our customers to live in homes that are safe and healthy. Here’s more information about your responsibility to prevent and treat pests, and how to avoid infestations in your home. You can also find out more about what pests are, and our responsibility to treat pests in communal areas and […]

Estate and Neighbourhood Management Policy Download Estate and Neighbourhood Management Policy [PDF, 8 pages] Policy Statement SYHA works with customers to deliver homes, services and neighbourhoods our local communities want. Having a clean, safe and well-maintained environment in which to live is important to our customers and we recognise that the appearance of an estate […]

Lettings and Allocations Policy Download Lettings and Allocations Policy [PDF, 41 pages] Contents Aims and objectives Key principles Looking for a new home with SYHA Allocation of properties Specific housing need Urgent and beneficial need Suspending applications Allocations Tenancies Property succession Mutual exchanges Reviews and appeals Management lettings Energy efficiency Equality impact assessment 1.  Aims […]

SYHA Anti-Social Behaviour and Harassment Policy Download Anti-social Behaviour Policy [PDF, 13 pages] Policy Statement This policy sets out SYHA’s approach to tackling Anti-Social Behaviour (ASB) and harassment including hate crime. We understand that ASB can have a significant impact on our customers and the communities in which they live. We are committed to preventing […]

Anti-social behaviour We want you to feel safe in your home, and are committed to preventing, resolving and supporting you through anti-social behaviour. This page explains: The support and actions we will take if you report anti-social behaviour to us What anti-social behaviour is and is not Information on hate crime You can report anti-social behaviour […]