Getting things right for our customers, residents and communities is really important to us, and we’re continually improving the way we do things with your help.

However, if you have experienced financial loss or any form of significant distress or inconvenience because of something our staff or contractors have done, please let us know and in some circumstances you may be eligible to compensation.

How to claim

If you would like to claim compensation, you’ll need to give us as much information as possible. You should also include receipts or evidence of any loss or damage caused through our actions.

You can claim by completing this form:

Alternatively, you can also:

What can you expect from us?

We’ll contact you within 2 weeks from the date that we receive your claim, and we promise to make our decision as fairly and as quickly as possible. Your claim will be treated confidentially and we won’t share your details with anyone else without your permission.

Want to know more?

If you’d like more information on the kind of things you can claim compensation for, or you’d like some help with making a claim, please give us a ring on 0114 2900 200 or send an email to