Moving in

Welcome home! We’re delighted that you have decided to live with us, and we hope you settle quickly and live happily ever after.

Before you pick up your keys, here are a few things you need to do – and know.

When you’ve accepted your offer of accommodation, we’ll contact you as soon as your new home is ready for you to move into, and here’s what you can expect us to do.

We’ll meet you at your new home

We’ll arrange a time to meet you at your new home and you’ll be able to pick up the keys then, too. It’s also a great opportunity for you to have another look around.

We’ll also ask you to bring your first week’s rent, and you can pay us either by cash, cheque or debit card.

We’ll help you sign your tenancy agreement


Your tenancy agreement is a legal contract which tells you your rights and responsibilities as our tenant. Your tenancy with us will usually be an assured tenancy. This means that you have the right to live in your home for life as long as you keep to the tenancy conditions.

Before you sign on the dotted line, we’ll go through your new tenancy agreement with you. It’s important to us that you know what to expect from us as a landlord – and what we expect from you as a tenant. This is also when you’ll decide on the most convenient way to pay your rent; this could be weekly, every two weeks or monthly. Lots of our residents claim housing benefit, and we can help you set up your claim too. We’ll also give you  all the information you need to help you get started in your new home, and we’ll arrange for your Neighbourhood Officer to visit you within 6 weeks.

If you have any questions about your tenancy agreement please contact us.

Moving in agreement

Please find a copy of our moving in agreement below.

We’ll advise you on how to keep your belongings safe

Insuring your possessions is really important, and we’ll give you an application pack for Pay As You Go Home Contents Insurance from Crystal Insurance Scheme. Visit our Home Content Insurance page to read more about them or click the logo below.


There are lots of different insurance companies, but we recommend this one – as we have negotiated a cheaper deal for our residents. You can contact their helpline directly on 0845 601 7007 if you’d like to find out more.

“I’m thankful to SYHA for everything they have done to help me move into a new home. The staff did everything very well & I now have a nice house in a friendly area” Ranjita, Sheffield

Arranging repairs

Your new home will meet our Moving in Agreement: this means that it will be clean, safe, secure and in a liveable condition when you move in. However, there may still be some outstanding repairs that need to be carried out and we’ll tell you what these are. If you need to report a repair, you can find out how to do that here

Previous suppliers for gas and electricity

  • The gas supply to your property has been capped off for safety reasons while the property is empty.
  • The electricity may also occasionally be off.
  • Please follow the procedure below to get your gas and electricity on.

You will need your meter readings ready. We will give you these.

Utility Renewals

We will give your details to a company called Utility Renewals  who are an energy switching service and will contact you by telephone within two hours – if you don’t receive this call please contact Utility Renewals on  01282222009 or 01282610396.

They will advise you on the deal that works best for you. This is a completely free, impartial service and will ensure you start off on the best tariff available to you. It is very important that you answer the call as this is part of the process for getting your gas and electricity on.

If your home has a credit meter (not prepay) Utility Renewals will set you up with a utility company.

Once this has been done you should:

Call our repairs line on 0800 1380 380 or 0114 2900 200 and ask for your gas to be uncapped. Our repairs team will come out within 24 hours and uncap your gas (or the next working day if it is a Friday).

How to get your gas and electricity on if you have a prepayment meter:

Utility Renewals will get you set up with the utility supplier you have decided on, and will give you a code to collect the key or card from any shop with the Paypoint sign. They will advise you where one is but you can use any shop with Paypoint.

Wait an hour and go to the shop. Tell them the code and get your new key/card. Put the new key/card into the meter and leave for two minutes. Go back to the shop and put a minimum of £5 on each meter.


If you do not have this amount we will not put your gas put back on and you may be charged for a wasted appointment.

Gas safety  

As your Landlord we have an obligation to ensure that our gas appliances, pipework and flues are checked annually to ensure your safety. You will be given a copy of the latest gas safely certificate when you sign for your tenancy.

If you smell gas Telephone TRANSCO immediately on 0800 111 999.

  • Do not smoke
  • Turn off the gas supply at the meter
  • Open all windows and doors. Do not use electrical switches

Your water supply

When you move in, you’ll need to tell your water company your new address. This will be either Yorkshire Water or Severn Trent, and you can reach them on:


Not everyone loves animals; some people are very scared due to past experiences – others are allergic! It’s important to us that all of our customers feel as safe and happy in their home as possible, therefore, if you’d like to share your home with a pet, you’ll need to ask us for permission first.

If you have shared access to your home, or live in a communal building, you won’t normally be given permission, so check with us first.

Want to know more?

If you’d like more information about what happens when you move into your new home, or you’d like to speak to us about keeping a pet, you can call us on 0114 2900 200 or reach us by email at