Good Work

Our Good Work team have worked with local partners to help their customers develop their digital skills. The Rotherham Advertiser shared Victoria’s story about achieving her ambition to continue her studies with support from our Good Work Skills service and other local organisations. Thank you to Victoria for sharing your story, and to South Yorkshire Mayoral Combined Authority and Laptops4All for your partnership and support.

In the video below, Lindsey talks about receiving a laptop, achieving her digital badge, improving her confidence and more.

“I got a laptop which was absolutely brilliant. If I hadn’t got that, I wouldn’t have been able to apply for the job I got.”

Good Work customer

Farewell and thank you to Digi Friends

Our Digi Friends service offered free, personalised digital support to our customers. Digi Friends volunteers worked with our customers to build their digital skills and knowledge, and they achieved goals that included sending emails, shopping and banking online, and staying in touch with family and friends.

Our team, partners, volunteers and customers have gathered learning, resources, and examples of best practice from the delivery of Digi Friends. The project came to an end in March 2023, but has provided us with lasting knowledge and support – including co-designed ‘how to’ guides for our customers. A big thank you to everyone involved in our Digi Friends service!

Two smiling people stood in front of a 'Digi Friends' sign at a volunteering event.

“Using Zoom was something I’d never done before. Each session that I did, I was gaining more and more confidence that I could do it. And that I could then move a bit more forward in my life, if you understand what I mean.”

Digi Friends participant

New features on our online customer services

We’ve listened to your feedback, and we’re launching new functionality to our online customer services in 2024.

This will include a more simplistic way of reporting repairs, and you’ll be able to book appointments for some repairs, too. Our lettings services will also be available online.

You can register for an online services account here.

Improvements at the Lister Project

We created a new space for our employees and customers to collaborate and connect. Our Asset Strategy and Development Team have worked with the Lister Project to update their summer house, and design a bright new area for meetings, one-to-ones, group sessions, and more.

It’s already been used for Moments of Joy projects, and provided some much-needed additional space for everyone to enjoy.

A view of the summer house - a bright room with a yellow painted wall, with a table, chairs, lamp and big windows.

“I think the outdoor house is a great addition to the project. It is perfect for group sessions with customers, 1-2-1s with customers and a private space for employees to work from.”

Employee feedback

“The outdoor house is lovely to work in, it is light and is nice to have a break in as well.”

Employee feedback