We’ve invested in new systems and infrastructure so that our people have the technology they need to do their best work, and to improve experiences for our customers. This includes continuing to develop and add new features to our online customer services.
Our Digi Friends volunteers support our customers to develop their digital skills and confidence. The team works with our customers to get them set up on new devices, to learn how to call friends and family, send emails, shop online, get connected for their jobs, and so much more.
We’ve had lots of lovely feedback about the service and the difference it has made so far. Below you can meet our new Digi Friends Volunteer Manager, Lucy, and find out more about what she’ll be working on.
have achieved their goals with Digi Friends
“At the beginning I didn’t feel confident at all – I thought I would delete things and get caught in scams – but that’s not how I feel now. Nick helped build my confidence and has been brilliant.”A happy Digi Friends customer
Lucy will work with us to make sure that all of our customers have the opportunities and confidence to access our digital services.
She will lead on Digi Friends, work with our customers to create digital tools and support, and co-design engaging training and resources.
“I’m going to be recruiting new volunteers, and I’ll work with teams across SYHA to get in touch with those people who want our support. Digi Friends is a great way to help our customers make connections and learn and use new skills that will help them feel more connected with us, friends and family, and their community.”Lucy