Our digital investment
We’ve invested in new systems and infrastructure so that our people have the technology they need to do their best work, and to improve experiences for our customers. This includes continuing to develop and add new features to our online customer services.
We’ve also invested in technology that improves how we grow our workforce, and to offer the best development opportunities to our employees. Find out more about our new careers and training sites.
Digi Friends
Our Digi Friends volunteers support our customers to develop their digital skills and confidence. The team works with our customers to get them set up on new devices, to learn how to call friends and family, send emails, shop online, get connected for their jobs, and so much more.
We’ve had lots of lovely feedback about the service and the difference it has made so far. Below you can meet our new Digi Friends Volunteer Manager, Lucy, and find out more about what she’ll be working on.
0 customers
have achieved their goals with Digi Friends
Meet Lucy, our new Volunteer Manager
Lucy will work with us to make sure that all of our customers have the opportunities and confidence to access our digital services.
She will lead on Digi Friends, work with our customers to create digital tools and support, and co-design engaging training and resources.
Next – Our race action plan
