Our fantastic Income Management Team have been shortlisted for Team of the Year at The Northern Housing Awards! We’re very proud of our colleagues and their commitment to providing the best support for our customers – empowering them to be independent, financially stable, and to feel settled in their homes.

“It felt like a weight had been lifted off my shoulders. He called me yesterday and he has really helped me sort my rent, he was great, he did a three-way call with me and Universal Credit. He was fantastic.”

Feedback for the Income Management Team

“I listened to an Housing Officer on a call with a customer supporting them with their rent and Universal Credit. It was the best conversation I have heard during my many years at SYHA, the level of expertise and compassion that the Housing Officer demonstrated is our organisation at its best.”

Feedback for the Income Management Team

“She is a gem, she is the loveliest and nicest person I have spoken to in 66 years. She should be Housing Officer of the year.”

Feedback for the Income Management Team

The awards take place in May, and big congratulations to all the other teams that have been nominated. We’re wishing our Income Management Team the team the very best of luck!

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