We’ve made some improvements to how we handle complaints from our customers.
To decide what changes to make, we have…
- listened to feedback from our customers and our employees
- researched best practice both in and outside of the housing sector
- had a good look at the Housing Ombudsman good practice guidance
- ensured that sure we meet our targets and regulatory requirements.
Find out more about our new process, and hear from Adrian, our Customer Experience Lead, about how and why we’ve made some changes.