What does my rent pay for?

We are a non-for-profit organisation, so your rent payments are invested in our homes and communities. This includes repairs, making improvements to homes, and maintaining our neighbourhoods.

How much is my rent increasing by?

Our social housing rents will increase by 7.7% from 6th May 2024. The rent increase is calculated using a set formula, which takes the previous September’s Consumer Price Index (CPI) rate and adds 1%. This is monitored by the Regulator of Social Housing.

Why are rents increasing?

We aim to keep our rents as affordable as possible, while also considering the rising costs of repairs, maintenance, and other essential services. This year’s rent increase helps us to continue to fulfil our purpose and offer high quality services and support.

What do I need to do?

You will receive a letter with more information about the rent increase, and any actions you need to take. You can get in touch with us on enquiries@syha.co.uk or call 0800 1380 380 if you have any questions.

  • If you receive Universal Credit, you need to report the change in your rent on the date it happens. Please don’t report the increase before the 6th May 2024. When you confirm your housing costs on your online journal, you will need to select ‘No’ to the question ‘Did your housing costs change on 1 April 2024?’
  • If you pay by Direct Debit, your rent payments will change automatically. You will receive written confirmation to confirm the change to your Direct Debit.
  • If you pay using the allpay app or on our online customer services, you will need to increase your payments to the new amount.
  • If Housing Benefit is paid directly to you, then you should report your change to the benefit department. If housing benefit is paid directly to South Yorkshire Housing Association, we will report the change on your behalf.

Will my services charges also increase?

Service charges help to keep your home safe, welcoming and tidy. They fund services including utilities, fire alarm checks, cleaning, gardening and repairs. You can find out more about services charges on our website.

By April each year, you will receive a breakdown of the services you receive and the costs for providing those services. It will also explain any changes to your service charges, when your payments are due, and how to get in touch if you have any questions.

If you need any more information or support, please get in touch.

If you’re struggling to pay your rent or bills, please let us know – we are here to help. You can contact us on enquiries@syha.co.uk or 0800 1380 380.