Our Tell Us More survey will help us to make improvements and provide services that work well for everyone.
We are working with our partners at Viewpoint to carry out this survey. Viewpoint will contact you by email or phone to ask if you can answer some questions. They will check that the information we hold about you and your household is accurate, and give you the opportunity to tell us anything else that could improve our services for you.
Your answers and feedback matter, and will help us to offer great services that meet your needs. We appreciate your taking the time to complete the Tell Us More survey – and, as a thank you, we will enter you into a prize draw to win £250. The prize draw will be carried out every three months.
We have shared the answers to some Frequently Asked Questions on this page. If you have any more questions, please get in touch by calling us on 0800 1380 380 or emailing us at enquiries@syha.co.uk.
Frequently Asked Questions
Why do you want this information?
By collecting your information, we can learn more about you and if our services are meeting your needs. This will help us to identify and solve any problems or unfair differences in services for our customers, and understand how we can make meaningful improvements.
Do I have to give you this information?
No, you do not have to give this information, and this will not affect any services that we offer you.
Who can see this information?
The information you provide will be stored on our secure IT systems, and employees can only access information if it is relevant to the service they provide to you. There are strict laws about how we look after the information we collect, such as the Data Protection Act, and all our teams are trained to understand this. You can find out more about how we manage your data in this Privacy Notice.
How will you use the information?
To see how well our services are working, and to help make decisions about how we deliver services in the future.
We are happy to answer any more questions you have about our Tell Us More survey. You can get in touch by calling us on 0800 1380 380, or emailing us at enquiries@syha.co.uk.
Alternatively, you can call in and see us at 152 Rockingham Street, Sheffield S1 4EB. We are open 9am-4pm, Monday to Friday.
