As the Government has announced further easement of lockdown arrangements, we are able to resume some of our services that were temporarily suspended following the Government imposed lockdown. We want to thank all our customers for your patience during this time.
There are several factors that we have considered for resuming specific activities and functions. Some of these considerations are….
We will continue to confirm if anyone in your household has a confirmed case, or symptoms of, Coronavirus. Please keep us updated of any changes between requesting services from us, and when members of our teams visit you at your home.
We have made some changes to how we deliver our services.
These changes will help to control the spread of the virus, while ensuring that our customers, staff and communities are as safe as possible.
As of 6 July 2020, we are now able to take requests for and carry out the following repairs:
All emergency repairs and gas servicing will continue as normal. Find out more about reporting repairs.
They will use their resources to focus on high-priority tasks, such as cleaning. So, you may experience some disruption to gardening services during this time.
We restarted our mutual exchange and transfers on the 1st September. We’re working through existing exchanges and transfers in the order of the date they were requested.
If you experience any anti-social behaviour, or need to discuss an urgent issue relating to your tenancy or in your neighbourhood that requires a visit from a Neighbourhood Officer, please get in touch. We are now able to carry out some visits to our communities in-person.
Our Extra Care services are now open for new lettings. Please contact the individual service to discuss your application or rehousing.
We have now started to open our communal lounges and dining rooms (where applicable) to our customers. The capacity in lounges will be limited to six people. Customers can meet in groups of six or fewer in dining areas and, when different households or support bubbles are meeting together, should follow social distancing guidelines. Find out more about the guidance for meeting safely.
Visitors should not use these areas, and can instead meet residents in their flats, or outside in the communal gardens.
Some of our buildings are now re-opening, with a reduced capacity and safety measures in place. We are also continuing to complete work remotely.
We’re not yet open to the public at our Rockingham Street office. If you’d like to make an appointment to see someone, please get in touch with your Housing Officer, Coach or Keyworker.
Websites, groups and opportunities that can help you to stay well.
We have some tools to help you find out what benefits you can claim, and to create a budget plan.
Go to the Pay My Rent page on our website, and scroll down to Useful tools and calculators.
If you are worried about paying your rent, please get in touch with us to see how we can help.
Give us a call 0114 2900 200 or send an email to firstname.lastname@example.org.
There has been a sharp increase in fraudsters targeting the public during the coronavirus pandemic.
Here is some information that can help you to be more vigilant against fraud, and about sharing financial and personal information.
Criminals are experts at impersonating people, organisations and the police. Some of the examples that are happening are:
To help protect yourself:
It includes our Age Better in Sheffield, who you can reach by calling 0114 2900 294 from 9am-5pm, Monday to Friday.
They are open to all sorts of requests, including offering a friendly listening ear, organising food delivery, and providing arts and crafts materials – if there’s something they can help with, they will!
Food works is social enterprise that offers affordable food by collecting and preparing surplus produce. They have food boxes and pre-cooked meals available for collection from their Sharehouse market in Sheffield. Find out more about Food Works here.
Your local authority’s website may also have information about similar projects in your area, and details on your local food banks.
We have lots of opportunities for people to volunteer in their community, and we’d love to work with you to make a difference to those in need.
Many of our residents, and members of the public, want to help others at this difficult time. You can sign up to volunteer with us, or take a look at the funding, guidance and support available if you’re already doing brilliant things to support people in your neighbourhood.
You can contact the Volunteering Team by…