We have made some changes to how we’re working, so please read the information below before contacting us to request services.
When making changes, some of our considerations are….
We want to thank all our customers for your patience during this time.
We will confirm if anyone in your household has a confirmed case, or symptoms of, Coronavirus. Please keep us updated of any changes between requesting services from us and when members of our teams visit you at your home.
We have made some changes to how we deliver our services.
These changes will help to control the spread of the virus, while ensuring that our customers, staff and communities are as safe as possible.
We are currently taking requests for and carrying out the following repairs:
All emergency repairs and gas servicing will continue as normal. Find out more about reporting repairs.
During the period of national lockdown, we are advising that any refurbishment works for customers that are identified as clinically vulnerable or shielding are deferred. Refurbishments require multiple contractors to work within a home, and the risk of transmission becomes greater. Any deferred refurbishment works will be prioritised once the level of local alert is lowered.
They will use their resources to focus on high-priority tasks, such as cleaning. So, you may experience some disruption to gardening services during this time.
We restarted our mutual exchange and transfers on the 1st September. We’re working through existing exchanges and transfers in the order of the date they were requested.
If you experience any anti-social behaviour, or need to discuss an urgent issue relating to your tenancy or in your neighbourhood that requires a visit from a Neighbourhood Officer, please get in touch. We are now able to carry out some visits to our communities in-person.
Our Extra Care services are now open for new lettings. Please contact the individual service to discuss your application or rehousing.
Our communal lounges are closed to customers, and our restaurants will also close on 5th November.
Due to the increase in Coronavirus cases across the region, we are asking that only essential visits are made to provide care or assistance. If you do visit, please:
Please do not visit our Extra Care services if you, a member of your household or the person you are intending to visit, are experiencing symptoms of Covid-19. Symptoms include a new continuous cough, a fever, or a loss or change to your sense of taste and smell. If you or anyone in your household has these symptoms you will need to self-isolate.
On Wednesday 28th October we shared this letter with customers living at The Meadows.
Some of our buildings are now re-opening, with a reduced capacity and safety measures in place. We are also continuing to complete work remotely.
We’re not yet open to the public at our Rockingham Street office. If you’d like to make an appointment to see someone, please get in touch with your Housing Officer, Coach or Keyworker.
Websites, groups and opportunities that can help you to stay well.
We have some tools to help you find out what benefits you can claim, and to create a budget plan.
Go to the Pay My Rent page on our website, and scroll down to Useful tools and calculators.
There has been a sharp increase in fraudsters targeting the public during the coronavirus pandemic.
Here is some information that can help you to be more vigilant against fraud, and about sharing financial and personal information.
Criminals are experts at impersonating people, organisations and the police. Some of the examples that are happening are:
To help protect yourself:
It includes our Age Better in Sheffield, who you can reach by calling 0114 2900 294 from 9am-5pm, Monday to Friday.
They are open to all sorts of requests, including offering a friendly listening ear, organising food delivery, and providing arts and crafts materials – if there’s something they can help with, they will!
Food works is social enterprise that offers affordable food by collecting and preparing surplus produce. They have food boxes and pre-cooked meals available for collection from their Sharehouse market in Sheffield. Find out more about Food Works here.
Your local authority’s website may also have information about similar projects in your area, and details on your local food banks.
We have lots of opportunities for people to volunteer in their community, and we’d love to work with you to make a difference to those in need.
Many of our residents, and members of the public, want to help others at this difficult time. You can sign up to volunteer with us, or take a look at the funding, guidance and support available if you’re already doing brilliant things to support people in your neighbourhood.
You can contact the Volunteering Team by…