Following the government’s latest guidance, we have reviewed what the latest guidance and lifting of restrictions means for our customers and services.
Many of our services are now operating as normal, but we are still encouraging our employees and customers to consider how they can keep themselves, and others, safe.
We are now taking booking for repairs as normal. Find out more about reporting repairs.
There are still issues with some of our stock supplies from external suppliers, which may result in some delays. If you report a repair, we will keep you updated about any changes or delays.
We have restarted all our planned refurbishment and replacement works. Our priority will be to catch up on works that were postponed last year. However, we are finding some materials difficult to get hold of due to manufacturing closedowns during the Coranavirus outbreak, which may result in some delays.
Transfers will continue where there has been an urgent rehousing need identified. Please get it touch with a Housing Officer who will be able to help you through this process. You can reach a Housing Officer by calling 0114 2900 200 and speaking to our Customer Connect team.
Lettings and mutual exchanges will continue as normal.
• Self-isolate if you are symptomatic and/or are required to by NHS track and trace.
• Get fully vaccinated when possible (unless medically exempt)
Our buildings are open, with a reduced capacity and safety measures in place. We are also continuing to complete work remotely.
We are welcoming visitors back to our Rockingham Street office. To keep both our employees and our visitors safe, we are encouraging everyone to continue to wash their hands regularly, open windows and keep rooms ventilated, and to isolate if you are required to.
Websites, groups and opportunities that can help you to stay well.
We have some tools to help you find out what benefits you can claim, and to create a budget plan.
Go to the Pay My Rent page on our website, and scroll down to Useful tools and calculators.
There has been a sharp increase in fraudsters targeting the public during the coronavirus pandemic.
Here is some information that can help you to be more vigilant against fraud, and about sharing financial and personal information.
Criminals are experts at impersonating people, organisations and the police. Some of the examples that are happening are:
To help protect yourself:
We have lots of opportunities for people to volunteer in their community, and we’d love to work with you to make a difference to those in need.
Many of our residents, and members of the public, want to help others at this difficult time. You can sign up to volunteer with us, or take a look at the funding, guidance and support available if you’re already doing brilliant things to support people in your neighbourhood.
You can contact the Volunteering Team by…