Tenant Satisfaction Measures Tenant Satisfaction Measures are a way of measuring the performance of social landlords. They monitor how well we’re doing at providing quality homes and services, and help us to understand how we can make improvements. We’ve worked with Viewpoint to collect and analyse our tenants’ feedback about how we’re doing. This is included […]
Complaints If something goes wrong, we want you to tell us so that we have an opportunity to put it right. We will also use learning from your complaint to help improve our services. To make a complaint, or get an update about an existing complaint, please get in touch. Our complaints policy explains what we […]
South Yorkshire Housing Association Data Privacy Policy – South Yorkshire Health & Growth Accelerator Programme This Privacy Policy explains what South Yorkshire Housing Association (SYHA) will do with your personal data, whether we are in the process of helping you find a home, providing you with another service, or if you are visiting our website. […]
We are writing to you with an update on our partnership with Places for People, and information about our new customer newsletter and Annual Review. Places for People Earlier this year, we sent a letter to our customers about a proposal for South Yorkshire Housing Association (SYHA) to join Places for People (PfP). We explained […]
Frequently Asked Questions Here is more information about our partnership with Places for People. SYHA joined PfP as a subsidiary in December 2025. This page was last updated in December 2025. We have categorised the questions into four themes: The partnership, My home, My services and Customer engagement. Please get in touch with us on […]
Lettings and Allocations Policy Download Lettings and Allocations Policy [PDF, 41 pages] Contents Aims and objectives Key principles Looking for a new home with SYHA Allocation of properties Specific housing need Urgent and beneficial need Suspending applications Allocations Tenancies Property succession Mutual exchanges Reviews and appeals Management lettings Energy efficiency Equality impact assessment 1. Aims […]
