Complaints If something goes wrong, we want you to tell us so that we have an opportunity to put it right. We will also use learning from your complaint to help improve our services. To make a complaint, or get an update about an existing complaint, please get in touch. Our complaints policy explains what we […]

Frequently Asked Questions Here is more information about Places for People, and about what would happen if SYHA joins PfP as a subsidiary (a company that is owned by another organisation). This page was last updated in July 2025. We have categorised the questions into four themes: The partnership, My home, My services and Customer […]

Lettings and Allocations Policy Contents Aims and objectives Key principles Looking for a new home with SYHA Allocation of properties Specific housing need Urgent and beneficial need Suspending applications Allocations Tenancies Property succession Mutual exchanges Reviews and appeals Management lettings Energy efficiency Equality impact assessment 1.  Aims and objectives   At SYHA, our vision is […]

Our strategy 2025-2027 The priorities in our strategy will ensure we’re providing good-quality, well-maintained homes, and support for people to settle and live well in their community. Our four strategic themes are Homes, Customers, Governance and Performance. It guides our work, priorities and decisions, and has been shaped by South Yorkshire Housing Association customers, employees […]