Vulnerability policy Download Vulnerability Policy [PDF, 12 pages] Introduction to the Policy 1.1 This policy outlines how we will support SYHA customers, tenants and their household if they have vulnerable needs. 1.2 It also outlines what we see as a ‘reasonable adjustment’ e.g. quicker response times for repairs and in what circumstances we will make […]

We are writing to you with an update on our partnership with Places for People, and information about our new customer newsletter and Annual Review. Places for People Earlier this year, we sent a letter to our customers about a proposal for South Yorkshire Housing Association (SYHA) to join Places for People (PfP). We explained […]

Pests and infestations We want our customers to live in homes that are safe and healthy. Here’s more information about your responsibility to prevent and treat pests, and how to avoid infestations in your home. You can also find out more about what pests are, and our responsibility to treat pests in communal areas and […]