We love hearing feedback from customers about their experiences of our services, and for the last few years we’ve been part of Care Opinion – the UK’s non-profit feedback platform for health and care services. Care Opinion is a place where customers can share their experiences, tell us about the ways we can improve, let us know what’s working well, and help us learn more about what makes a difference.

We believe that the voices of our customers are the most important aspect of designing, delivering, and improving services. We’re really pleased that the feedback we’ve had through Care Opinion has helped us progress in lots of ways over the years, from making improvements to catering facilities in our extra care schemes, to influencing the way we commission services, and more.

“This place is fantastic. Anything you’ve trouble with is sorted as quick as they possibly can. Furniture and lighting is great. Canteen could do with improving.”

Care Opinion feedback
This week is Mental Health Awareness Week, and we’d like to hear about all the different ways our services are supporting customers with their mental health, or if there’s anything we can do to improve. The theme for this year’s Mental Health Awareness Week is ‘nature’; your feedback could relate to this, like the benefits of setting up a gardening group, or it might be that you would benefit from something else like a change in service to help with your mental health – either way, we would love to hear.

Feedback can be shared below via the Care Opinion feedback section, and for this week (May 10–16 2021) we are asking as many people as possible to share feedback alongside the tag #MentalHealthAwarenessWeek.

We also offer other ways to share feedback including via post, or via our story catcher volunteer Mark who listens and shares feedback digitally on behalf of individuals. If you’d like to get in touch via either of these ways please let us know by emailing customercollaboration@syha.co.uk or by ringing on 0114 2900 200 and asking to speak to a member of the Customer Collaboration team.

If you’ve experienced health care recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?

Your story will be handled confidentially by the non-profit service Care Opinion. Your story may appear (without your name) on their website. Care Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.

This service is independent of South Yorkshire Housing Association and the NHS. For more information about Care Opinion and how your story is handled, visit www.careopinion.org.uk.