We love hearing feedback from customers about their experiences of our services, and for the last few years we’ve been part of Care Opinion – the UK’s non-profit feedback platform for health and care services. Care Opinion is a place where customers can share their experiences, tell us about the ways we can improve, let us know what’s working well, and help us learn more about what makes a difference.
“This place is fantastic. Anything you’ve trouble with is sorted as quick as they possibly can. Furniture and lighting is great. Canteen could do with improving.”Care Opinion feedback
Feedback can be shared below via the Care Opinion feedback section, and for this week (May 10–16 2021) we are asking as many people as possible to share feedback alongside the tag #MentalHealthAwarenessWeek.
We also offer other ways to share feedback including via post, or via our story catcher volunteer Mark who listens and shares feedback digitally on behalf of individuals. If you’d like to get in touch via either of these ways please let us know by emailing firstname.lastname@example.org or by ringing on 0114 2900 200 and asking to speak to a member of the Customer Collaboration team.
If you’ve experienced health care recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?
Your story will be handled confidentially by the non-profit service Care Opinion. Your story may appear (without your name) on their website. Care Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.
This service is independent of South Yorkshire Housing Association and the NHS. For more information about Care Opinion and how your story is handled, visit www.careopinion.org.uk.