Rent and service charges

Rent and service charges Here’s more information about changes to your rent and service charge, what they pay for, and how we can help if you’d like some support or advice. Why does my rent change? We are a non-for-profit organisation, and income from your rent enables us to offer affordable, good quality housing and […]

Domestic abuse

Domestic abuse If you are experiencing domestic abuse, or worried about members of your household, family or friends, then we are here to help. We can also support people who have been abusive and want to change their behaviour. You can tell us you’re experiencing domestic abuse by: Phoning 0114 2900 200 or 0800 1380 […]

Domestic Abuse and Violence Against Women and Girls Policy

Domestic Abuse and Violence Against Women and Girls Policy Domestic abuse and VAWG policy (PDF, 6 pages) Introduction to the Policy 1.1          This policy outlines our approach to dealing with Domestic Abuse and Violence Against Women and Girls (VAWG) 1.2         This policy aims to ensure that SYHA support customers experiencing Domestic Abuse in […]

Vulnerabilities

Supporting vulnerable customers Vulnerability can affect anyone at any time—and we’re committed to providing you with the right support when it’s needed. Our Vulnerability Policy is for all SYHA customers, whether you live in a SYHA home or not. Vulnerability Policy We recognise that you are the expert in your own circumstances. If you, or someone […]

Scrutiny Panel

Join our Scrutiny Panel Our Scrutiny Panel is a group of customer volunteers who meet regularly online to explore and improve different areas of our organisation. They work with us to give us valuable insights, offer recommendations, and challenge the way things are done. There are lots of other ways you can get involved at […]

Strategy 2025-2027

Our strategy 2025-2027 The priorities in our strategy will ensure we’re providing good-quality, well-maintained homes, and support for people to settle and live well in their community. Our four strategic themes are Homes, Customers, Governance and Performance. It guides our work, priorities and decisions, and has been shaped by South Yorkshire Housing Association customers, employees […]