Sustainability We take our responsibility to our customers and communities seriously, doing our bit to protect and improve the environment. Helping to tackle the climate crisis is one of the key priorities in our strategic plan. For our customers to settle at home, live well and realise their potential, we believe it is important to […]

Voices is our new customer newsletter. Voices has been created with the support of our Customer Editorial Group, Customer Engagement Team, and customers and colleagues from across the organisation – thank you very much for your ideas, feedback and input. The newsletter will ensure you know about important updates from across SYHA, and shares more […]

Rent and service charges Here’s more information about changes to your rent and service charge, what they pay for, and how we can help if you’d like some support or advice. Why does my rent change? We are a non-for-profit organisation, and income from your rent enables us to offer affordable, good quality housing and […]

Domestic abuse If you are experiencing domestic abuse, or worried about members of your household, family or friends, then we are here to help. We can also support people who have been abusive and want to change their behaviour. You can tell us you’re experiencing domestic abuse by: Phoning 0800 1380 380 Emailing enquiries@syha.co.uk Writing […]

Domestic Abuse and Violence Against Women and Girls Policy Domestic abuse and VAWG policy (PDF, 6 pages) Introduction to the Policy 1.1          This policy outlines our approach to dealing with Domestic Abuse and Violence Against Women and Girls (VAWG) 1.2         This policy aims to ensure that SYHA support customers experiencing Domestic Abuse in […]