We’re really pleased to be celebrating #scrutintyweek by sharing our first customer-led Annual Health Check Report. This approach to scrutiny enables our customers to co-evaluate how we are doing against our Customer Promises, to highlight areas where we are doing well, and to offer suggestions for improvements.
We’d like to say a huge thank you to our scrutiny panel for all their time and energy in creating the report, which you can read below.
What’s happened since the report was created?
We have a whole range of opportunities for customers to get involved with the work we do, including regular commitments or a one-off depending on the level of time you can spare.
You can find out more about the ways to get involved by heading to our Customer Involvement page.