Repairs feedback
How did we do? Use the form below to give us feedback on your recent repair. Each quarter we’ll randomly select one customer who’s completed this form to win a £25 shopping voucher!
Storm Pia – high volume of calls to our repairs service
Storm Babet – high volume of calls to our repairs service
Our repairs and maintenance service – what to expect
An update about our repairs
Improvements and learning
Learning from complaints We always aim to offer great customer services, but understand that sometimes things can go wrong. If you have a complaint, please tell us so that we can put it right. If you make a complaint, we will listen to your experiences, find out more about what’s happened, and share our response […]
Rents and service charges – your frequently asked questions
Service charges
What is a service charge? Service charges help to keep your home safe, welcoming and tidy. They fund services including utilities, fire alarm checks, cleaning, gardening and repairs. Service charges are paid in addition to your rent, and may be due weekly or monthly. The cost of service charges, and what they fund, will depend […]