We are reviewing how we handle customer complaints, and we aim to have an improved approach in place by April 2021.
If you have any thoughts on our current approach and how we can improve what we are doing, we would love to hear from you. Please send us any thoughts you have by emailing email@example.com.
Want to know how we are doing on dealing with complaints? As part of the Housing Ombudsman’s new complaint code we are required to complete a self-assessment against the code.