If you have any damp, mould or condensation in your home, we want to work with you to fix it.

You can let us know about any issues by getting in touch on this form, or by calling us on 0800 1380 380. Our Damp, Mould and Condensation Policy shares more about how we manage reports of damp, mould and condensation in our customers’ homes.

This is our process for reporting and fixing damp, mould and condensation issues.

If you have any questions or concerns about damp, mould or condensation in your home, please let us know.

Our Property Services Team will visit your home to check for any issues that are causing the problems. We can also discuss how you’re already managing moisture levels in your home, and share information about changes you may be able to make to ensure your home is healthy.

Step one: Alert

  • If you have a damp, mould and/or condensation issue in your home, let us know on 0800 1380 380 or repairs@syha.co.uk
  • We’ll ask you questions about the issue, and it will be categorised as an emergency, urgent or routine repair
  • We will then consider what action we need to take to make sure that your home is safe, and we’ll get in touch to update you on what works may need to be completed.

Step two: Home assessment

  • We will also carry out an inspection, and work with you to complete a home assessment to determine the possible cause of the issue(s)
  • We will talk to you about what we have found, and agree on the next steps
  • Any works will be booked in, and we’ll update you on when they’ll be completed.

Step three: Review

  • We’ll contact you to confirm that the works have been carried out
  • We’ll also make sure they have been effective, and book in further repairs or improvements if needed
  • After six months, we’ll review your case again to confirm the damp, mould and/or condensation issue(s) has been fully resolved.

This handbook contains useful advice from the Energy Saving Trust about how to…

  • keep your home healthy
  • identify and prevent damp, mould and condensation
  • let us know if you have any problems.

It’s also available in Arabic, Polish, Punjabi, Romanian and Urdu.

Download the handbook

This video from Rotherham Metropolitan Borough Council shares more about preventing mould in your home.