Customer Service Standards

Our Customer Service Standards explain what should you expect from our teams and services.

They help us to ensure that we’re consistently offering great services that meet your needs.

If you have any feedback about how well we’re meeting these standards, please let us know by emailing enquiries@syha.co.uk or calling 0800 1380 380.

Our Customer Service Standards
The front cover of our Customer Service Standards document, featuring a rosette on a yellow background.

Customer Behaviour Policy

This policy outlines the behaviours we expect from our customers, and what our customers can expect from SYHA employees. It also explains what actions will be taken in instances of unacceptable behaviour towards SYHA employees.

The policy has been co-created with our customers and reiterates our belief that everyone should be treated with dignity, respect and fairness.

Customer Behaviour Policy