Tell Us More

Making sure we have accurate and up to date information about our customers helps us to offer services that meet your needs. Our Tell Us More survey gives you the opportunity to share information about you and your household.

We’ll use information from the survey to make improvements to our services and support. It may also help us to offer you reasonable adjustments to access our services, such as providing documents in alternative formats like large print.

The survey is quick to complete and, as a thank you, you’ll be entered into a prize draw to win £250. There is a new draw every three months.

If you complete the survey, the information you share will help us to:

  • Contact you in the way that works best for you, and make sure you receive important information
  • Respond to questions and requests faster and more effectively
  • Offer you the right advice and support
  • Identify when you might need extra help or adjustments because you, or someone in your household, is experiencing any form of vulnerability. This could be related to health, age, financial situation, personal circumstances, or something else
  • Understand how we can improve services for everyone

Will my information be kept safe?
Yes. Your information is stored securely and handled in line with data protection laws. You can read our privacy notice for more detail. You can update your details at any time and ask what information we hold about you by contacting us on 0114 2900 200 or 0800 1380 380 or emailing us at enquiries@syha.co.uk or by completing our online form.

Do I have to share this information when you contact me?
No. Sharing information is completely optional. You can choose which questions to answer and leave any that you’re not comfortable with.

What happens if I don’t share my information?
You’ll still receive our services. However, without certain information, we may not be able to identify if extra help could be available to you.

We are working with our partners at Viewpoint to carry out this survey, and they will contact you by email or phone.

At any time, you can update your details or share any feedback with us by emailing us on enquiries@syha.co.uk or calling us on 0800 1380 380 or 0114 2900 200.