Frequently Asked Questions Here is more information about Places for People, and about what would happen if SYHA joins PfP as a subsidiary (a company that is owned by another organisation). This page was last updated in July 2025. We have categorised the questions into four themes: The partnership, My home, My services and Customer […]

Lettings and Allocations Policy Contents Aims and objectives Key principles Looking for a new home with SYHA Allocation of properties Specific housing need Urgent and beneficial need Suspending applications Allocations Tenancies Property succession Mutual exchanges Reviews and appeals Management lettings Energy efficiency Equality impact assessment 1.  Aims and objectives   At SYHA, our vision is […]

Domestic Abuse and Violence Against Women and Girls Policy Introduction to the Policy 1.1          This policy outlines our approach to dealing with Domestic Abuse and Violence Against Women and Girls (VAWG) 1.2         This policy aims to ensure that SYHA support customers experiencing Domestic Abuse in a consistent, safe and sympathetic way. 1.3          SYHA […]

Tenant Satisfaction Measures Tenant Satisfaction Measures are a way of measuring the performance of social landlords. They monitor how well we’re doing at providing quality homes and services, and help us to understand how we can make improvements. We’ve worked with Viewpoint to collect and analyse our tenants’ feedback about how we’re doing. This is included […]