Frequently Asked Questions Here is more information about our partnership with Places for People. SYHA joined PfP as a subsidiary in December 2025. This page was last updated in December 2025. We have categorised the questions into four themes: The partnership, My home, My services and Customer engagement. Please get in touch with us on […]

Lettings and Allocations Policy Contents Aims and objectives Key principles Looking for a new home with SYHA Allocation of properties Specific housing need Urgent and beneficial need Suspending applications Allocations Tenancies Property succession Mutual exchanges Reviews and appeals Management lettings Energy efficiency Equality impact assessment 1.  Aims and objectives   At SYHA, our vision is […]

Domestic Abuse and Violence Against Women and Girls Policy Introduction to the Policy 1.1          This policy outlines our approach to dealing with Domestic Abuse and Violence Against Women and Girls (VAWG) 1.2         This policy aims to ensure that SYHA support customers experiencing Domestic Abuse in a consistent, safe and sympathetic way. 1.3          SYHA […]

Tenant Satisfaction Measures Tenant Satisfaction Measures are a way of measuring the performance of social landlords. They monitor how well we’re doing at providing quality homes and services, and help us to understand how we can make improvements. We’ve worked with Viewpoint to collect and analyse our tenants’ feedback about how we’re doing. This is included […]