Online customer services
On our online customer services, you can pay your rent, view and change your details, tell us about a repair, and more. Create your account by registering online, and you will be able use the customer services at any time. You can access the online services at my.syha.co.uk or on the ‘My account’ button on […]
Our new online customer services are live
Our customers can use our online services to pay their rent, change their details, and more.
New features on our online customer services
“The greatest joy is helping customers to connect with their family and friends online.”
Contact us online
Contact us online Complete this quick online form, and we’ll get back to you as soon as we can. I am contacting you about: Please selectA repairMy rentAn issue with my tenancyA general enquiryA complaintA shout-outTenancy fraud Please leave this field empty. To find out about repairs to your home, please visit the book […]
Voices Customer Newsletter – June 2026
A reflection on our journey so far: a blog from our Good Practice Mentors
Tell Us More
Tell Us More Making sure we have accurate and up to date information about our customers helps us to offer services that meet your needs. Our Tell Us More survey gives you the opportunity to share information about you and your household. We’ll use information from the survey to make improvements to our services and […]
Child safeguarding policy
SYHA Child Safeguarding Policy Download our Child Safeguarding Policy [PDF, 19 pages] This policy sets out of SYHA’s approach to working with safeguarding and our responsibility to safeguard and promote the welfare of children, young people and vulnerable adults in our community; to ensure that they live safely, free from abuse and neglect. The Safeguarding […]