The Social Tenant Access to Information Requirements (STAIRs) are a set of regulations that set out what information housing providers must share with customers.
They are designed to make sure we are transparent about our work, priorities and performance. That means publishing information on:
On this page, you’ll find links to all the information we publish to meet these requirements.
About SYHA
Find out more about our vision, mission and purpose and strategic plan. Here’s information about our organisation and structure, and our Governance structure.
We’ve adopted the National Housing Federation (NHF) Code of Conduct, which sets those standards for NHF members and applies to individuals, board members and customers involved in the SYHA’s work.
Our people
Meet our directors, board members and responsible persons.
Involving our customers
We have lots of opportunities to involve our customers – find out more about how to get involved, and our Scrutiny Panel’s reports and action plans.
Customer Engagement Strategies and Reports
Customer Committee Reports
Your Voice (Customer Forum) presentations
Articles of association
Tenant Satisfaction Measures
Every year, we publish our Tenant Satisfaction Measures (TSMs), which were introduced by the Regulator of Social Housing. TSMs support us to get feedback from our customers to see what’s working well and where we need to improve. Read our TSMs report from 2024-25.
Annual Review for Customers
We also publish our Annual Review for Customers, which shares more about our work, services and performance.
Complaints and compensation
We publish an Annual Complaints Performance and Service Improvement Report and a Complaint Handling Code Self-Assessment, which shares our complaints handing performance and what we’ve learned from complaints.
Read our Complaints Policy and our Compensation Policy. Our complaints and compensation reports archive:
The Housing Ombudsman also publishes decisions on cases they have investigated on their website. To view their decisions about us, enter ‘SYHA’ into the Landlord Name bar and click ‘Apply Filters’.
Regulatory judgements
As a subsidiary of Places for People, we have their Governance and Financial Viability and Consumer Standards ratings.
News
You can read the latest updates from our services and communities on our News page.
Read our Annual Report for Customers and Financial Statements for details about our spending and performance.
Our Rent and Service Charges page shares more about how we review and invest your payments.
Our Procurement Policy guides the principles of SYHA’s procurement activity, which is the process of acquiring goods, works and services from suppliers and third parties.
Information about how we’re investing in homes and planning for the future is available in our Annual Review for Customers.
Compliance
This dashboard shares information about checks, servicing and inspections for all SYHA homes.
Our Decent Homes standards and repairs performance is available in our Tenant Satisfaction Measures.
Information about how we’re investing in homes and planning for the future is available in our Annual Review for Customers.
Compliance
This dashboard shares information about checks, servicing and inspections for all SYHA homes.
Our Decent Homes standards and repairs performance is available in our Tenant Satisfaction Measures.
In December 2025, South Yorkshire Housing Association joined Places for People as a subsidiary.
You can read more about the partnership, and our Business Case for joining the group.
If you can’t find what you’re looking for, or need information to be provided in an alternative format, please get in touch.
