Online customer services

On our online customer services, you can pay your rent, view and change your details, tell us about a repair, and more. Create your account by registering online, and you will be able use the customer services at any time. Our online services are currently only for existing customers. If you want to find a […]

Customer opportunities

Customer opportunities   We’re passionate about working with our customers to improve the homes they live in and the services they access. We offer a range of flexible opportunities for you to get involved in. This can be online or in-person, and could involve surveys, interviews, focus groups, informal chats or joining our independent customer-led […]

Improvements and learning

Learning from complaints We always aim to offer great customer services, but understand that sometimes things can go wrong. If you have a complaint, please tell us so that we can put it right. If you make a complaint, we will listen to your experiences, find out more about what’s happened, and share our response […]