Customer groups Our customers are involved in every area of South Yorkshire Housing Association; they sit on the Board of Directors, co-produce our services, scrutinise the work we do and tell us when we’re getting it right, and more importantly, when we’re getting it wrong. There are also plenty of informal ways to get involved, […]

Customer groups Our customers are involved in every area of South Yorkshire Housing Association; they sit on the Board of Directors, co-produce our services, scrutinise the work we do and tell us when we’re getting it right, and more importantly, when we’re getting it wrong. There are also plenty of informal ways to get involved, […]

Learning from complaints We always aim to offer great customer services, but understand that sometimes things can go wrong. If you have a complaint, please tell us so that we can put it right. If you make a complaint, we will listen to your experiences, find out more about what’s happened, and share our response […]

What is a service charge? Service charges help to keep your home safe, welcoming and tidy. They fund services including utilities, fire alarm checks, cleaning, gardening and repairs. Service charges are paid in addition to your rent, and may be due weekly or monthly. The cost of service charges, and what they fund, will depend […]