Online customer services
On our online customer services, you can pay your rent, view and change your details, tell us about a repair, and more. Create your account by registering online, and you will be able use the customer services at any time. Our online services are currently only for existing customers. If you want to find a […]
Our new online customer services are live
Our customers can use our online services to pay their rent, change their details, and more.
Mental Health Awareness Week: moving more for our mental health
Customer opportunities
Customer opportunities We’re passionate about working with our customers to improve the homes they live in and the services they access. We offer a range of flexible opportunities for you to get involved in. This can be online or in-person, and could involve surveys, interviews, focus groups, informal chats or joining our independent customer-led […]
A day with the Chair of the National Housing Federation
Changing Futures win Lived Experience Chartership gold award
53-week year: information about your rent payments
Improvements and learning
Learning from complaints We always aim to offer great customer services, but understand that sometimes things can go wrong. If you have a complaint, please tell us so that we can put it right. If you make a complaint, we will listen to your experiences, find out more about what’s happened, and share our response […]