Social Tenant Access to Information Requirement Scheme (STAIRs) What is STAIRs? The Social Tenant Access to Information Requirements (STAIRs) are a set of regulations that set out what information housing providers must share with customers. They are designed to make sure we are transparent about our work, priorities and performance. That means publishing information on: […]

Vulnerability policy Download Vulnerability Policy [PDF, 12 pages] Introduction to the Policy 1.1 This policy outlines how we will support SYHA customers, tenants and their household if they have vulnerable needs. 1.2 It also outlines what we see as a ‘reasonable adjustment’ e.g. quicker response times for repairs and in what circumstances we will make […]

Meet our SYHA Board Matthew Harrison Matt joined SYHA as Chair of the Board in September 2023, at the time he was also CEO of Great Places Housing Association and retired from this role in June 2024. He has over 30 years of executive level experience in the housing sector and was Chair of the […]

Our Strategic Plan Our Strategic Plan captures our priorities for the next 12 months and future goals with Places for People (PfP). This plan is a refreshed version of our 2025-27 strategy – and the changes reflect our progress with securing a partner, making improvements to our governance processes, and maintaining excellent performance across the […]