Our Customer Experience Team ensure that our customers have meaningful and accessible opportunities to share their feedback. They also work with teams and customers to ensure that customer voice is used to shape and improve SYHA’s services.
In the last 12 months, the team have collected over 2,000 customer experiences – and each one tells us more about what we’re doing well, or where we need to make changes.
A big thank you to everyone that shared their feedback – this includes surveys, conversations at community events, and complaints. We’re also incredibly grateful for everyone that shares their time, insights and talents by taking part in our Customer Scrutiny Panel, Customer Committee, Involved Customer Group and Your Voice forum.
We value our customers and what matters to them – and, for National Inclusion Week, we’re proud to share more about how we’ve created more opportunities for our customers to get involved at SYHA. Our Customer Voice Annual Review shares more about how we listen to customers, examples of the feedback we’ve received, and how we’ve used Customer Voice to make improvements.
All our customers are very welcome to get involved – here’s more information about our opportunities, including answers to frequently asked questions.
If you’d like to share your feedback and help shape our services, please email us on getinvolved@syha.co.uk or call us on 0800 1380 380.
Read the report