SYHA Child Safeguarding Policy Download our Child Safeguarding Policy [PDF, 19 pages] This policy sets out of SYHA’s approach to working with safeguarding and our responsibility to safeguard and promote the welfare of children, young people and vulnerable adults in our community; to ensure that they live safely, free from abuse and neglect. The Safeguarding […]

Anti-social behaviour case studies These case studies are two examples of what happens when we receive a report of anti-social behaviour. They show the time and complexity involved and the partners we work with. Case study 1: A noise nuisance complaint that we resolved without legal action being taken   Background David (name changed) reported […]

Frequently asked questions What is anti-social behaviour? The Anti-Social Behaviour, Crime and Policing Act 2014, defines anti-social behaviour as: Conduct that has caused or is likely to cause, harassment, alarm or distress to any person Conduct that is capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential […]

Pests and infestations We want our customers to live in homes that are safe and healthy. Here’s more information about your responsibility to prevent and treat pests, and how to avoid infestations in your home. You can also find out more about what pests are, and our responsibility to treat pests in communal areas and […]

Estate and Neighbourhood Management Policy Download Estate and Neighbourhood Management Policy [PDF, 8 pages] Policy Statement SYHA works with customers to deliver homes, services and neighbourhoods our local communities want. Having a clean, safe and well-maintained environment in which to live is important to our customers and we recognise that the appearance of an estate […]